Returns & Exchanges
At Bones Coffee Company, we want you to love every sip. If your order isn't quite right, we offer a 30-day window for returns on non-perishable merchandise and resolutions for any coffee quality issues.
Contact the Crew
Reach out to our support team within 30 days of your purchase with your order number and a brief explanation of the issue.
Verify Your Items
Ensure that apparel and gear are unworn and in original packaging; please note that opened bags of coffee are generally not eligible for return due to food safety regulations.
Ship It Back
Once authorized, securely pack your items and use the provided return shipping label to send your package back to our roasting facility.
Receive Your Refund
After we inspect your returned items, we will process a refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing